VERO Reduces Atlanta Delinquency & Evictions Down to 0%

An Atlanta property faced significant challenges with its leasing process. Despite using its PMS’ screening system, residents were still defaulting on their rental payments. After 17 approved residents defaulted on their rent within 90 days, resulting in $90,004 in write-offs, the property turned to VERO to see if it could strengthen its screening process and improve applicant quality.

Challenges

Time-Consuming Nature of Evictions - Properties require a tight front door. In the 2024/2025 Atlanta market, eviction proceedings are not happening swiftly and are a massive expense.

Poor-Quality Applicants Getting Approved - In 2024, 18 new residents screened by PMS defaulted on their rent, with nine skipping or facing eviction entirely, resulting in $81,740 in delinquent balances. During the same time period, no applicants screened through VERO defaulted on rent.

Key Wins

By partnering with VERO, the property increased its overall occupancy by 5% while also improving its collection rate by 6%. Operational risk decreased significantly, with a 56% reduction in delinquency, resulting in zero write-offs, defaults, skips, or evictions, and achieving a 0% delinquency rate.

“VERO’s results are compelling and based on actual data. We have yet to have a single resident default on rental payments that came in through VERO, whereas [the PMS-screened] residents often defaulted in their first 60 days. Some never paid past their first month.”

VERO Benefits

Increased Occupancy with Confidence

Since the VERO implementation, the property has experienced its highest occupancy levels since management began operating the property in 2019.

Easy Integration with PMS

VERO enabled integration with the property’s PMS, saving time and reducing redundancies, while addressing the elements of the leasing process that needed improvement.

Trustworthy Collection of Applicant Information

By integrating identity, employment, bank account, and credit data, VERO’s Lumen recommendation engine accurately predicts an applicant’s ability to pay rent on time. The results show VERO works.