How Northland Cut Delinquency and Evictions With VERO

Northland Investment Corporation manages communities across the country, focusing on stable operations and a strong resident experience. But like many operators, they began to see delinquency and eviction volumes increase during high-demand cycles—putting pressure on onsite teams and NOI.

We sat down with Janice Hill, Northland’s Multifamily Implementation Manager, to hear how VERO helped reverse those trends and give teams the confidence to lease faster with less risk.

Hey Janice, it's good to see you again. Tell us a little about the main challenges Northland faced before VERO?

Janice:  We had several communities with up to 18 residents facing eviction and high delinquency rates. We needed a more reliable way to verify applicants up front before moving them into a community. With multiple sites dealing with high-risk renters, onsite teams spent significant time managing payment plans, notices, and enforcement rather than on leasing and resident support.

It's a scenario that we hear a lot. What improvements have you seen since implementing VERO?

Janice:  We have seen huge success in our communities that have used VERO. Delinquency and evictions are down across the board. And VERO has even reduced the number of unqualified tours because they don't want to deal with any verification.

By filtering out risky applicants early, VERO helps stabilize occupancy and protect NOI—all while giving qualified renters a faster path to approval.

That's great, we love to hear that. What operational improvements have you noticed?

Janice: The standout improvement is that our teams can move applicants to the final background check stage more quickly because VERO verifies their identity and income faster.

With standardized, AI-backed income reviews and streamlined workflows, Northland’s teams gain time back in their day and reach more consistent, defensible outcomes.

So, is it fair to say VERO has strengthened your communities?

Janice:  Since implementing VERO, our teams have greater confidence in the residents who move in. And with lower delinquency among these qualified residents, they can shift their focus to aspects of community management that drive resident satisfaction and retention.

Fantastic. Thanks for sharing your experience, Janice. We look forward to seeing Northland go from strength to strength.

Janice: Thanks for having me.

The Bottom Line

With VERO’s applicant-driven ID, income, credit, and criminal checks, Northland is seeing:

• Fewer unqualified prospects
• Higher-quality applicants
• Meaningful reductions in delinquency and evictions

By centralizing the most time-consuming risk checks, VERO helps teams move faster, eliminate manual review, reduce errors, and focus on resident experience rather than paperwork. It has become an essential risk-management layer for Northland’s leasing operations, improving applicant quality and empowering teams to run stronger, more resident-focused communities.

Talk to our team and explore how VERO can transform your communities. Let's go!