The VERO Decision

Fraudulent rental applications are on the rise, and the impact on multifamily operators is real. That’s why Westland Real Estate Group turned to VERO. In this extended video, hear directly from Dena Lerner, Westland’s Marketing Director, as she shares how VERO’s fraud detection suite has transformed their leasing process. From catching fraudulent applications early to streamlining the verification experience for both staff and renters, this is a behind-the-scenes look at real impact in the field. Watch the full story below.

Video Transcript

Hi. My name is Deena Lerner. I'm the marketing director for Westland Real Estate Group, and I've been in property management for the last 10 years.

At Westland Real Estate Group, our leasing process was complex, cumbersome, and really just difficult to track. Also, we were constantly challenged with fraudulent fake statements, fraudulent pay stubs, and fraudulent IDs.

So many of our applicants need to have mobile-first applications, and an easy way to upload information is not paper-based. We had people coming in with all kinds of paperwork that we would have to then scan and verify ourselves, that would either be with our own eyes, which frankly, are not that great, or second, with the employers themselves, training can only go so far to recognize fake pay stubs or fake bank accounts. We needed more.

Vero delivers to Westland a complete application with all of the verifications already completed for our leasing teams. In addition to that, it has the Lumen^TM recommendation engine, which takes so much of the guesswork out of our applications.

Why can't I just snap a picture and end up here on my phone? Oh, wait. VERO does that.

It provides them an easy mobile access to an application that is very fast to complete. The auto completion from the ID saves tons of time and ensures that there's less inaccuracies on the application.